In a data-led age, presenting easily digestible and interactive content is now more important than ever. A colleague once told me a story about how the statistics professor at his MBA school gave students a set of data and asked them to analyse it for an assignment. They tried everything but most could not find any correlations or insights from the data. A few plotted the data, and the data was an outline of an elephant. The lesson being, always…
The social media troll is familiar to most of us. The lover of arms-length confrontation who throws insults and incites hatred to provoke a reaction. They are an unfortunate reality of our online communities and are sometimes impossible to dissuade. So how do we deal with them? Individuals are often the targets of trolls but we have noticed a recent trend of companies approaching us for advice on how to deal with their own bullies. They have found themselves exasperated…
Every other day we hear about a new company in the midst of a crisis caused by a natural disaster, poor corporate culture, terrible customer service, media fascination or regulator action. At the same time, we know that trust in companies and many other institutions is at an all-time low. Perhaps this explains why we have been busy undertaking crisis management reviews and writing plans for many clients across a range of sectors including the transport, manufacturing, community services, financial…
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