Building resilience and trust in crisis preparedness

The recent independent report on Australia’s COVID-19 response presents a valuable opportunity to examine why businesses and organisations should strengthen trust, resilience, and transparency in challenging environments. Whether navigating complex stakeholder relationships or meeting heightened public expectations, there are key insights that can be applied for future crisis preparedness and to help build community confidence. A reminder too – trust, clarity, and adaptability are not just crisis management tools; they should be key principles for sustained growth and connection. 1.…

The importance of values – and the damage when they are not upheld

For the last month, I have been seconded into one of Daymark’s not-for-profit clients for two days a week. Working inside this leading social change organisation with its strong workplace culture has provided a salient reminder of the benefits not just of clear organisational values, but of living them out each day. Over the years, Daymark has helped many clients define their vision, mission and values. Often included in organisational profiles – both written and online – these statements send…