A good media release can make or break the coverage received, so it’s worth putting in the effort if you have positive news to share. At Daymark we often write media releases on behalf of clients, or review and edit first drafts. These are a few things we bear in mind to ensure media success: The Title and First Paragraph are Crucial News desks have always received more media alerts than they can cover, but with the ease of digital…
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Daymark is in the midst of stakeholder survey ‘reporting season’. Several of our clients have asked us to complete stakeholder sentiment surveys for them; some for the first time, others are on their fourth or more annual iterations. Our sentiment surveys generally involve one-to-one, face-to-face surveys based on an agreed set of questions with a combination of quantitative questions and qualitative as well. We encourage interviewees to be open and honest and we capture verbatim comments which are supplied to…
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At Daymark we pride ourselves on being across different approaches to managing reputational crises. One approach is gaining more prominence even though it comes with questionable outcomes. It’s an approach that can be best described as ‘deny, reject, refute’ everything, emphatically, even in the face of compelling and sometimes overwhelming evidence to the contrary. Without being specific, we have seen several examples here in Australia throughout 2023. In fact, this really is not a recent development – we have seen…
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In today’s rapidly changing business environment an organisation faces numerous challenges including an increasing lack of control over their operating environment. Whilst a degree of control once enabled stable forward planning, the goal posts now seem to be constantly shifting with the current state of uncertainty. Amidst this uncertainty however, there are opportunities. We have the choice to evaluate our environment and assess our capacity to influence it. Having confidence in understanding what can be influenced is a crucial step…
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While artificial intelligence has been used in a range of ways for years, the arrival of ChatGPT late last year has put the power of AI in the hands of mere mortals. Judging by the takeup of the technology (ChatGPT had around 100 million users within two months of its launch) its potential has been enthusiastically recognised. It is, frankly, mindblowing what ChatGPT can spit out in less time than it takes to put the kettle on, and social media…
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Over the years Daymark has been involved with several campaigns to deliver important changes by engaging with and convincing a majority audience of stakeholders. What we have always known is that campaigns only work where there is an appreciation that campaigns are a step above standard communications and stakeholder engagement. The mere thought of mounting a campaign should sharpen the mind as to the size of the task ahead. It should stretch ambition for engagement and transparency. It should lift…
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The voices are clamouring… ‘be our sponsor’, ‘lead our effort to support this cause, ‘use some of your huge profits to deal with this important issue’. If you are a Director, a CEO or a Corporate Affairs executive these are common refrains. But while we all naturally wish to support worthy causes and advance important social issues, how do you decide to back a particular issue? At Daymark we have dealt with these questions both as executives in large corporations…
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At Daymark we keenly watch how companies navigate potentially reputationally damaging issues and crises as they play out in the media. One thing we rarely do however is to comment publicly on them. Here is why. There is always a lot going on behind the scenes in a crisis – we know this from our first-hand experience. And while the fundamentals of good crisis management don’t change around planning, practice and communication at a time of limited knowledge, there are…
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As the year draws to a close, it is timely to step back and assess how ready your organisation is to respond to an issue. As we have seen in recent times – particularly in the cyber-security space with vulnerabilities in infrastructure and technical failures leading to shutdowns, cyber-attacks and ransoms –organisations large and small need to be clear about how they will respond and communicate if an issue escalates into a crisis. It’s a big call but hear this.…
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Companies across Australia have been scrambling in recent weeks to get on top of their cyber risk, after Optus, and then Medibank, fell victim to massive data breaches. If it can happen to two such large, well-resourced organisations, then the implication is pretty clear that it can happen to anyone. Naturally, it has been a theme at many AGMs held this month.If a business becomes aware it has been hacked, there is a lot to think about at a time…
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